https://lisadefalco.com/2026-09-29 https://lisadefalco.com/talks/2026-09-29 https://lisadefalco.com/perspectives/2026-09-29 https://lisadefalco.com/perspectives/contact-center-quality-assurance/2026-09-29 https://lisadefalco.com/perspectives/emotional-intelligence-conversational-ai/2026-09-29 https://lisadefalco.com/perspectives/what-makes-a-conversation-effective/2026-09-29